General Questions About Our Service | Commonly Asked Technical Questions
General Questions About Our Service
|What is the goal of your program?
||Naaleh aims to provide Jewish individuals of all ages and diverse backgrounds an opportunity to watch and learn from stimulating online Torah and Jewish video classes and shiruim, and to share ideas and ideals with others, in order to grow stronger in their service of G-d .
| How is Naaleh unique and different from other Jewish websites or nonprofits?
While there are other Jewish websites focused on Jewish education, we feel some of our features and services are unique:
Video, not audio, classes. You will be able to see your teachers, not just hear them. Of course, we also have mp3 files available to download onto your iPod or other mp3 device, as well as video downloads available for iPod video players.
Interact with other students in our interactive, group classes. We are the only Torah education site that facilitates group learning sessions. This means that you're watching the class with peers from all around the world. You can discuss classes and even submit your questions for teachers to answer in the next class!
Viewing anytime. Watch the shiur online anytime after it has been broadcast. Missed a class? Want to watch one again? No problem. Members have 24/7 access to our Torah classes online at our website:www.naaleh.com.
Amazing teachers from great Yeshivas and Seminaries. Check out our internationally renowned faculty by clicking here.
|How can I help support Na'aleh?
|| Na'aleh is a free service and we rely completely on donations. Students are encouraged to donate any amount they can afford in order to ensure the continuity of our site and to help support all our wonderful lecturers and staff. We are a registered US non-profit dedicated to helping Jewish causes (our parent organization has been in existence for over 20 years) and we would love your support. For more information on donation opportunities visit our Donations page: Donations
|What kind of Internet connection, computer and software do I need in order to be able to view and participate in the on-line Jewish classes?
||Our live Torah video courses are optimized for users with broadband Internet connections such as Cable and DSL. Our archived content, however, is accessible to users with lesser connection speeds, but the classes may take some time to download.
We recommend that our users have at least the equivalent of a Pentium II at 600mhz or higher. Our site is optimized for users running Internet Explorer 6 and 7, although it should also work on Firefox 1.5 and above. We try to make sure that the site works in Safari as well, but your mileage may vary. Please let us know if you experience any rendering or functionality problems in your internet browsers.
To view the videos, we require that you have Flash 8 or higher installed. The Flash player is a free download, so please click the button below to install: (Be sure to follow the instructions carefully to ensure that everything goes smoothly. If it doesn't appear to install immediately, you may need to reboot your computer to complete the installation.)
| Can I view the classes from any computer?
||You do not have to install any special software to use Naaleh, and we do not restrict you to viewing the classes from only one computer.
| What is the structure of your program?
||Na'aleh currently provides courses in three semesters: Winter Semester, from Oct. - Jan., Spring Semester, from March July, and Summer Semester, from July - Aug.. Students who enroll have unlimited access to the recorded lectures of classes, which are stored on the Na'aleh site, for your personal use.
| I want to join the Naaleh community, interacting with teachers and fellow students. What features do you have to help Naaleh members become active in your community network?
||There are a number of ways that you can enrich the learning experience at Naaleh, sharing your thoughts, questions, and reactions with our teachers and other Naaleh students. Approved students can participate in our class forums, and interact with other students live, in the Naaleh chat room. They can also post public bookmarks for specific videos, to share their class notes with other students.
|How does Naaleh protect the privacy of participants in the Naaleh community?
||There are a number of precautions that we take to ensure your continued privacy:
1. Only students who have submitted at least one valid name and phone number of someone who can confirm their personal account information, can get approval to participate in forums, chat rooms, and public bookmark features.
2. Only the first names of our students are visible on the forums.
3. Approved students have a personal mailbox on the Naaleh forum, so people can send personal messages to your mailbox at Naaleh, and never get your personal email address.
4. Chat rooms and forums are monitored to ensure appropriate content
|How can I participate in chats and forums?
||Participation in these features is open only to members of
Na'aleh who have submitted at least one reference's name and phone
number. If you have not submitted reference information, please do so
now by following these steps:
1. Log in towww.naaleh.com
2. Click on 'my account'
3. select the 'references' tab
4. fill in relevant information
5. click 'save changes'
6. send an email to firstname.lastname@example.org, or respond to this email,
requesting that you be approved for chat and forums access
| Is it safe to give my credit card information to Na'aleh?
||Na’aleh accounts are processed using PayPal, the industry standard for secure credit card payments on the Internet.
| I want to advertise with Naaleh! Do you have any plans for having advertising?
||Direct all advertising inquiries to email@example.com or contact us via our contact page.
| I want to help you guys out! Do you want any suggestions or comments?
||We love to hear any suggestions that you may have about how to improve our programs. Let us know by emailing firstname.lastname@example.org or by use our contact page..
| Are you a registered non-profit?
We are a registered US non-profit dedicated to helping Jewish causes (our parent organization has been in existence for over 20 years) and we would love your support. Contact us by emailing email@example.com or by using our contact page.
Commonly Asked Technical Questions
| When I click to watch a class or pre-recorded video, I don't see anything? Or, I can hear, but I can't see anything.
||First make sure that you are using a supported internet browser: Internet Explorer 6 or 7, Firefox 1.5 and above, or for Macs, the latest versions of Safari. (For mac users, we still recommend Firefox.) Next, make sure that you have Flash 8 or higher installed. The Flash player is a free download, so please click the button below to install: (Be sure to follow the instructions carefully to ensure that everything goes smoothly. If it doesn't appear to install immediately, you may need to reboot your computer to complete the installation.)
| I tried installing the Flash player but the videos still don't play?
||Either you are using an old version of the Flash player or the Flash player isn't installing properly. This can happen sometimes, and it seems to occur sporadically, so it doesn't indicate that there is a problem with your computer. The solution should be very straightforward. (These instructions assume that you are running Internet Explorer.)
A. Click on the following link and download this file:- Download
B. Go to the folder where you downloaded the file, double-click on the downloaded file and follow the instructions to install the flash player.
C. Go back to naaleh.com and try to watch the videos. They should play properly now.
| How do I download the mp3 files onto my ipod?
||No problem! Just follow these steps: (These instructions assume that you are running Internet Explorer.)
1. When you see a video that has an mp3 file, just click on the "mp3" link and save the file to your computer.
2. Open itunes, and select File -> Import .
3. In the "Import" box, find the mp3 that you downloaded and click 'open'.
4. From here, you can synchronize the file with your ipod.
| How do I download the ipod video files onto my ipod? Or, can I view the video files in iTunes?
||Although you need an ipod video to watch our files on your ipod, even without an ipod you can still download our video files to your computer for easy viewing. Assuming that you have an ipod video, just follow these steps: (These instructions assume that you are running Internet Explorer.)
1. When you see a video that has an ipod video file, just click on the "ipod video" link.
2. Save the file to a directory that you know how to find.
3. Open itunes, and select File -> Import .
4. In the "Import" box, find the ipod video file that you downloaded and click 'open'.
5. From here, you can synchronize the file with your ipod video.